The Optimization of Full-Process Accessibility Service Design in Swimming Pools
Abstract
The demand for sporting activities among persons with disabilities is steadily increasing. Swimming, being highly adaptable and beneficial for both physical and mental well-being, has become the preferred activity for many. However, the overall provision of accessible services in swimming facilities remains significantly inadequate. The physical environment, facilities configuration, service process and signage guidance are not enough, which not only affect the use experience and safety of the disabled, but also cause the gap between their actual needs and the service supply of the venue. This paper focuses on the optimization of accessible service design in the whole process of swimming pool. Combining the principles of inclusive design and universal design, drawing lessons from the case studies and experiences of several accessible swimming pools, and through the field investigation of the swimming pool of Nanjing Olympic Sports Center, this paper systematically analyzes the accessible defects in the current service process. The research results show that strengthening physical facilities, guidance system, service procedures and user experience are all important ways to improve service quality.
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