Communications in Humanities Research ISSN: 2753-7072
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Research Article

Community Shaping and User Segmentation: A New Approach to Shaping Consumer Stickiness--Take Lululemon as an Example

Zhiyi ChenHunan University of Finance and Economics*

* Corresponding author: [email protected]

Abstract

In recent years, social marketing has become an indispensable part of the marketing strategies of major sports brands. This article uses literature analysis, case tracking and other research methods to analyze the social marketing of Lululemon, a well-known Canadian sports brand. The study found that Lululemon makes full use of user segmentation to locate its target audience, and then carries out community building for the target group, combining online and offline, so as to better convey the brand concept, arouse consumer resonance, and achieve the purpose of strengthening consumers' brand stickiness. Based on this analysis, this article puts forward several inspirations for the community marketing of major sports brands: carrying out user segmentation and accurately positioning brand target groups is the foundation; focusing on consumer experience feedback, creating efficient communities, and conveying the core concepts of the brand are the key is to increase consumer stickiness and improve consumer loyalty to the brand.

Keywords: Social marketing; Lululemon; brand stickiness; user segmentation; community shaping
Published: September 10, 2024
DOI: 10.54254/2753-7064/41/2024NE0005
Volume: CHR Vol.41
pp. 159-164
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